Utilities Customer Portals
The Digital Front-Door for the Modern Utility.
Stop drowning in support calls. Therefore, we build the 24/7 self-service portal that empowers your customers with real-time data, secure online bill pay, and instant outage alerts, all from their phone or desktop.
A modern utility is more than just a provider it's a partner. Indeed, we build the portal that transforms your customer relationship from a confusing monthly paper bill into a transparent, real-time, two-way digital conversation.
The 9-to-5 Call Center is Obsolete
Your customers are frustrated. For example, they can’t get simple answers to “Why is my bill so high?” without waiting on hold. They receive a paper bill and have no way to see why it’s high. Additionally, they see their power is out and must call a busy, overwhelmed phone line, with no idea when you will restore it. Ultimately, this old model is expensive for you and creates a poor citizen experience.
High Call Volume & Support Costs
Your call center is a resource drain, answering the same questions all day: "When is my bill due?", "Why is my bill high?", "Is my power out?". This is expensive for you and frustrating for your customers, who expect a 24/7 digital-first experience.
Disconnected Data & Experience
When a customer pays, that data lives in one system. Their usage data lives in an MDM. Your outage map lives in an OMS. The customer has no "single pane of glass" to see their relationship with you, and your team can't get a 360-degree view of the customer.
Our Utility Portal Capabilities
Real-Time Usage Dashboard
A "gas-gauge" style dashboard showing customers their daily or hourly energy/water usage, powered by AMI data.
Secure Online Bill Pay
A PCI-compliant payment gateway for one-time payments, auto-pay, and payment plan management.
Automated Outage Management
A two-way outage map. Customers can "Report an Outage," and you can push real-time ETR (Estimated Time to Restoration) alerts.
Proactive Leak & High-Usage Alerts
Automatically send an SMS or email alert the moment the system detects a potential water leak or unusually high energy usage.
Service Request Management
Allow customers to digitally manage "Start/Stop/Transfer" service requests, completely eliminating paperwork and phone calls.
Multi-Channel Communication
A central hub to send your customers important alerts, conservation tips, and billing notifications via SMS, email, or app.
Why Our Portals Are Smarter
Directly Powered by AMI
Our portal isn't "fake" or "estimated" data. It is directly integrated with your network to provide true, real-time consumption data.
Integrated with Your ERP & Billing
When a customer pays, our system posts the payment instantly to your core Enterprise ERP and Revenue Enhancement System. No manual data entry.
Connected to the Grid (ADMS)
Our outage map isn't just "customer reports." It's connected to your platform, showing real, confirmed outage data.
A Module of Your E-Governance Platform
For municipalities, this is a seamless part of your main , providing a single "MyCity" login for all services (tax, water, power, etc.).
Stop Answering Calls. Start Empowering Customers.
Let us show you a live demo of a utility portal that can cut your call volume, accelerate your cash flow, and transform your customer satisfaction.
