Case Description

Client: SAMA

Location: Saudi Arabia

Industry: Banking

Project Start: July 2015
Project Start:
January 2017

BANKING & INSURANCE DISPUTES MANAGEMENT

Banking & Insurance Disputes Management department of SAMA collects complaints from banks or customers of banks​ and after evaluate the documentations and evidence from both sides, a hearing session is assigned to the case​. After a while ‘Case Hearing’ takes place and decision is announced to both parties​. During every step of the process, all parties are notified via e-mail and SMS.

N

Customer Insights and 360 Degree View

N

Sales Force Enablement & Productivity

N

Native Mobile Application

N

Lead Management