SAMA Saudi Arabia Monetary Agency– SAP CRM CASE MANAGEMENT

BANKING & INSURANCE DISPUTES MANAGEMENT

Banking & Insurance Disputes Management department of SAMA collects complaints from banks or customers of banks​ and after evaluate the documentations and evidence from both sides, a hearing session is assigned to the case​. After a while ‘Case Hearing’ takes place and decision is announced to both parties​. During every step of the process, all parties are notified via e-mail and SMS.